Frequently asked
Everything you might ask.
Pricing, services, onboarding, support, replacements, contracts. Skim by section.
Pricing & contracts
Pricing & contracts
How does pricing work?
Three tiers — Mini ($600/mo), Premium ($1,200/mo), Xtreme ($2,000/mo) — all billed quarterly. SMS texting is a $450/mo add-on with 10DLC setup included. See Pricing for details.
Why is billing quarterly?
Quarterly billing aligns with your pipeline cycle and lets your VA spend onboarding effort on something that lasts more than 30 days. Monthly billing creates churn — both you and us.
Are there long contracts?
No. You commit to one quarter at a time. Switch tiers up between billing periods (or down at the next period). No cancellation fees.
Is there a setup fee?
No. The first-month discount on each tier covers the setup math.
Do you offer refunds?
If we miss the start date or fail QA standards in the first 14 days, we refund the unused portion. Beyond that, replacements are free; refunds are case-by-case.
What payment methods do you accept?
Stripe (card) is the default. Wire / ACH available on Xtreme tier.
Services & what’s included
Services & what’s included
What roles do you staff?
Cold Calling VAs, Acquisitions VAs, Disposition VAs, and Lead Manager VAs. See Services.
What’s the difference between Cold Calling and Acquisitions?
Cold callers run top-of-funnel volume — 200+ live conversations a day, scripted, focused on getting motivation + booking the appointment. Acquisitions VAs are closers — they handle the discovery call, build motivation, calculate offers, send contracts, follow up to signed deal.
Do you provide the dialer?
No, we operate yours. Common: Mojo, BatchDialer, CallTools, Smarter Contact. We can recommend if you don’t have one.
Do you provide the CRM?
Xtreme CRM is included. We can also operate yours — Podio, REI Reply, GHL, FollowUpBoss, Salesforce.
Do you provide the lists?
Skip-traced records are included with each tier (15k / 30k / 60k per quarter). You can also bring your own.
What markets do you cover?
Default: NJ, PA, OH, AL, IN. We also staff to TX, FL, GA, NC, AZ, NV. Other markets on request.
What time zones do you cover?
Our team works U.S. business hours. Default Eastern; Central, Mountain, Pacific available — we staff to your market.
What languages?
English. Spanish-speaking VAs available on request.
Onboarding & support
Onboarding & support
How fast can a VA start?
7-10 business days from signed contract. Day 1-3 is discovery + role fit interview. Day 4-7 is onboarding to your dialer + CRM. Day 7-10 is first live dials.
What does week one look like?
Strategy call → discovery → role fit interview → onboarding → first dials. Daily standups in Slack. First QA report by end of week 2.
Who manages my VA?
You get an Operations Manager + Data Manager + QA Specialist on every account. Daily call review, weekly KPI sync, replacement support.
How do I communicate with my VA?
Slack channel — direct line to the VA, the QA, and Ops. Daily standups, weekly KPI review.
What if the fit is wrong?
Replacements are included in every tier. Typical replacement turnaround is 5 business days.
Do you train on my specific script?
Yes. We train on your script + objection handling + your offer logic. Script tightening happens weekly based on QA findings.
What about training on contracts and paperwork?
Acquisitions VAs are trained on your contract template, e-sign tool (DocuSign / DotLoop / Dropbox Sign), and assignment math.
Question we missed?
Email sales@xtremeva.com or book a call — we’ll answer it straight.